Sr Manager, Learning & Development Delivery

Department Overview

McDonald’s has an exciting opportunity for a Senior Manager, Learning & Development role based in our Global Office in India. You will partner with the Human Resources Director and Human Resources Business partner to welcome new employees, optimize employee experience and performance, and engage in ongoing learning for employees based in India, leveraging and sharing best practices from Learning and Development globally and with other global offices. You will support our learning culture, ensuring that programs are aligned with business objectives and driving both individual and organizational growth. You will focus on delivering high-quality learning experiences using innovative methods and technologies while also measuring the impact of learning initiatives on business performance.

The candidate is expected to reside within Hyderabad, India.

Duties

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

Onboarding:

• Design and deliver a world class onboarding experience for all new hires at the Global Office in India, leveraging best practices from local experts and McDonald’s global Learning & Development team.
• Host Welcome Days in person for all new hires on day one of their employment.
• Coordinate with contractors and other stakeholders to ensure on-time delivery and effective setup of all required equipment and materials, in addition to welcome kits.
• Oversee transition from recruiting team’s pre-hire communications to onboarding experience that begins on day one of employment.
• Optimize ongoing communications and engagement for new hires up through day 90.
• Ensure functions engage new hires for functional onboarding and ongoing development, with a focus on technical training, such as working with Tech Academy in global L&D team to identify suitable training, including globally recognized certification programs and skill building.
• Create measurement strategy to assess effectiveness of onboarding and adjust experience to improve continuously.

Learning & Development:

• Champion a culture of continuous development, encouraging innovation, knowledge sharing, and skills enhancement across the organization.
• Drive awareness of global L&D resources and opportunities through effective internal communication channels.
• Leverage L&D initiatives to enhance employee experience, increase productivity, and support the growth plans of the local market.
• Effectively communicate L&D priorities, ensuring key stakeholders understand the impact and value of learning initiatives.
• Align all learning initiatives with local strategic business goals, collaborating closely with business leaders and department to customize and implement programs effectively
• Partner with local Director of Human Resources and Human Resources Business Partner to assess local learning needs and priorities.
• Ensure the successful deployment of programs, adapting global content to fit local requirements and ensuring measurable outcomes.
• Facilitate senior leadership development courses, creating impactful experiences for top-level talent.
• Manage L&D budgets strategically, optimizing resources to maximize ROI and program impact.
• Regularly assess program effectiveness through data and feedback, continuously improving offerings to meet evolving needs.

Culture & Employee Experience:

• Partner with local Director of Human Resources and Human Resources Business Partner to assess needs to optimize office culture and employee experience.
• Leverage McDonald’s values, cultural norms, and other assets to build cohesive learning culture consistent with McDonald’s global brand.
• Take actions to improve culture and employee experience, implementing best practices from other McDonald’s offices and external expertise.
• Create and deploy ongoing engagement for employees beyond onboarding (day 90+).

Qualifications

• Minimum of 11-15 years of experience with recent forward-thinking, relevant experience in Learning Design/Leadership Development/Learning Delivery to enhance employee performance and/or experience
• Bachelor’s Degree required, preferably in HR, Instructional Design, Human Performance Technology or related field
• Strong organizational skills
• Excellent communication and presentation skills
• Expert in driving cross-functional initiatives, ensuring organizational objectives are met seamlessly
• Positive attitude and a willingness to learn; self-starter
• Continuous improvement and growth mindset
• Knowledge of adult learning and L&D current and contemporary market trends and practices
• Experience working cross-culturally with global colleagues at all levels of the organization
• Exceptional project management skills on complex and evolving work; ability to manage multiple projects, including stakeholders, and deliver results within tight deadlines
• Solid influencing, negotiation and facilitation skills to champion and maintain collaborative relationships and trust with clients, peers, and other key partners
• Excellent analytical, problem-solving, and data analysis skills
• Strong ability to influence others; able to build and drive a strong business case for people as a growth driver